Thursday, December 27, 2012

Convergys - Bullying In The Workplace


Convergys
Logan, Utah 84321

I was bullied at my most recent job. I'm usually a domestic goddess by day, but recently at night I decided to work for a call center. We didn't need the additional paycheck, but I wanted to get out of the house after 10+ years of not working. I have a lot of previous experience working in retail and in call centers, so I figured it would be a breeze for me to work here.

We had a training class together, and a group of us instantly became fast friends - even if we were all completely different. I NEVER talked about my personal life, other then how many kids I have and how long I had been married. I kept my personal life separate from work. I didn't really feel too comfortable telling all of the employees my entire life story, so I kept it simple. I have two kids (currently one on the way), and I've been married a long time.

I believe this is one of the reasons why I was targeted. There's a lot of ammo for people out there if they know NOTHING about your life. This means they can say whatever they want to about you, without any word but yours to deny it later. Good luck with that! I had a lot of issues denying any of the rumors, and just standing up for myself because...no one really got to truly know me.

I was actually considered the most popular in our training class. I got along with everyone, and made a lot of impersonal jokes. I didn't offend, and I made sure to not piss anyone off. My husband says this is a downfall of mine. I like to get along with people, rather then create drama and cause strife. Especially at work. This one girl decided to change that one day.

About a week before training ended one of the "friends"/"group" decided to start bullying just me. It started with random insults ("stupid" etc), and then progressed into outright cornering me in hallways just to scream at me. My supervisors, HR, and even other training members were all witnesses to her behavior. She was supposedly written up at least 4 times. HR never did anything to her, even with themselves as witnesses.

My trainer even pulled me off to the side several times and told me that he was writing her up, for her conduct against me in the classroom. Apparently he had hears some of her snide comments against me, too. I had heard them but chose to ignore them, as this is a JOB...and I don't care what people say to me.

I mainly believe the reason she decided to bully me is because she is 17, pregnant with #2, unmarried, and living in a basement. She was very unhappy with her life and my husband thinks that she targeted me because she might of been jealous. I am twice her age, live in a home we own, have college funds for our children, and have been married 16 years. She also had an attention whore type of personality. I think she liked being the center of gossip and wanted to do everything in her power to make herself feel better about herself.

Trust me, I spent a lot of time in the HR department the 3rd week into training (technically transition). It was either because she CLAIMED I had said something (once she said that I had claimed our trainer was a drunk??), or because she felt like I just didn't have the skills to be in customer service. Yup. So not only is she insulting my personallity/intelligence, but she is also insulting the way I do my job. She decided to up the anty when she claimed I was calling my trainer a drunk. Which is basically impossible. I apologized to him, and for the rest of the week we had a DIFFERENT trainer (because of her).

When we reached the call floor, she decided to get more sneaky about her attacks. She spread vile and vicious rumors around about me. One thing about call centers? Once a rumor is started, it will NEVER die down. I eventually quit because of all the stress the rumors and her drama was creating. When I quit there were about 10 different rumors going around about me. HR claims they will investigate each rumor, but will never truly investigate. It was also not very hard for me to find out WHO had started the rumors. Every person that approached me, or even if I had overheard someone repeating it - I questioned. It was obvious that she (THE SAME PERSON) was creating these rumors. Yet, HR will claim they cannot prove she started these rumors.

Let's see...I was a coke-head. The worst one was that I abuse my children. She had spread that to everyone whom would listen. It got so bad that when I was on the smoke deck, people were coming up to me...talking to me by NAME (and I had never met these people before), and they were telling me off for my entire break about how I shouldn't beat my children. I kid you not. No matter how much I tried to stop the rumors, and even deny it...I eventually got to the point that I started saying: "If you truly believe I abuse my children, feel free to call CPS".

Don't get me started on the rumor she started about how I wanted to drown my kids...which was a fucking joke, for fuck's sake. We were talking about how our kids are exasperating, and I said something off-color...which I shouldn't of...but they laughed, and KNEW I was joking. She went to HR and then eventually spread around that I REALLY wanted to drown my kids. Sigh.

I was having strangers from the call floor ask me why I was a coke-head. I had CUSTOMERS ask me why I abused my children, because she was talking about me in the background and they could hear it. You name it, she spread it. Even if I had a day off, she was claiming to everyone that I had been fired for some reason or another. I was constantly being bombarded by her crap. It even got to the point that my lunches and breaks were being taken in my CAR, rather then in the lunchroom/smoke deck. I brought a book to read, and didn't TALK to anyone but the customers.

It was really sad. I went from having a lot of friends, to having everyone in the call center just attacking me. If I wasn't being cornered everyday, I had people sitting next to me going: "So, I heard this..." UGH! Eventually, it just became too much. HR never did anything about it. Not even after I quit.

I lasted 4 months, and now I am refusing to ever go into such a workplace again. The kicker? After I quit, almost all of my original training class quit as well. She had switched her target to them after I had left. I still randomly hear stories about whom she is bullying. To this day, HR is trying to place the blame on me. HR even went so far as to ask the witnesses about MY personal life..."Is she happily married?" I mean, really? That's no one's business, and why are they even asking that?! How about, you deal with the crazy chick and I get on with my job? What does my personal life have to do with some chick cornering me in a hallway and creating a hostile work environment? She even admitted to cornering me multiple times to HR, and HR did NOTHING.

PS. Don't ever say "hostile work environment" at a call center's HR. They go WAY out of their way to DISPROVE it, rather then deal with the situation at hand. They try to make it seem like YOU are making everything up, just in case there is a future law suit.

Update: 6/2/13

My brother is currently working the night shift at the very SAME place I used to work at. He has informed me that ALL of the HR department has been completely swapped over, as in they removed everyone to a different location and brought in a brand new HR department.

I re-applied at Convergys, as the bully is no longer working there and they changed their policies about bullying.  I was asked to do come in for an interview, which I later declined. So, looks like they are still interested in me working there...even if I'm not.

After I quit working there, I was still getting calls from the original HR department for about 4 months. They were trying to "pin" this issue on me. HR is not really your friend, or at least this one wasn't. They aren't there to try to resolve conflicts. They are there to make sure the company is NOT sued. If they can't "prove" (which I proved over and over) who is doing what, they pick a target.

I was their target. They investigated my personal life, they investigated HER personal life...etc. They spoke to many friends that I STILL speak to about ME, as a person. It was obvious that the HR department had chosen her side. In my mind, it was because we are in a very LDS community and she was an unwed mother...with lots of home issues. They felt sorry for poor pitiful Tia. (I had even given her a lot of my old baby stuff to her, before she had done this)

The sad part is that a day AFTER I quit, SHE quit. So, if I had lasted just one more day...I would have been fine. I re-applied recently, mainly because I wanted to see if my file was bad...or whatnot...like, I wonder if I could go back to working there? Just curiosity type of thing.

My entire training class wound up quitting because of her antics. She started a lot of witch hunts while in the HR office. Anything from: "I saw two people holding hands in the parking lot!", which was actually against the rules for this job...to "I heard she smokes pot" about another friend, which caused an additional drug test. It was a LOT of added drama that NO ONE needed or wanted. If she felt that a certain rumor wasn't gaining enough attention, she'd start a new one.

Never once did HR ever consider that she was just a drama whore. They soaked up everything she was saying, and treated her like GOLD...while the other 15 of us, dealt with the consequences. When I was avoiding the confrontations, she was slowly picking up on other targets. Eventually, almost everyone had had it because of her.

Surprisingly enough, we all still hang out. WITHOUT her presence.  We all talk on a normal basis. Her? She found some shitty boyfriend, and doesn't work anymore - at all. She lives off of social security. Me? I work three jobs now, for kicks...and I enjoy it all. I've never had another problem like this with any of my co-workers since.

Here's a note to future HR representatives:  If someone is being cornered in hallways, and the bully ADMITS it...you should fire them on the spot. We are a no fault state. YOU CAN FIRE THEM!! If they threaten to hit someone in the workplace, you should fire them. If they are creating this much drama, you need to fire one of them.

NEVER will I put up with this treatment again. My only saving grace was this: I repeated to myself everyday I walked in or dealt with a new rumor - "I am here for my kids..." That is the ONLY reason I didn't just punch her in her smug little whore face.


Update 10/21/13:

My brother has also seen first hand a lot of the drama at Convergys. He works at the actual call center, while I work at home. He got himself switched to night shift because he was tired of all the female drama. None of it involved him, but he definitely wasn't going to be putting up with it. After just a week doing the original shift I had, he was ready to quit because of all the High School garbage these girls do.

(Though lately, night shift is having a flood of some of these high school girls from day shift...and he's not really happy. Neither are the team leaders. There's been a lot of drama involving a group of them lately. He's just happy he can sit in a corner by himself and no one bugs him.)


I also forgot to mention in my original post that I was PHYSICALLY cornered in the hallway SIX times by this girl.  She PHYSICALLY pushed me TWICE.  Not only was I being harassed via her comments and rumors, she was physically assaulting me as well.  There were plenty of witnesses to the cornering by JUST her, and even then HR would do nothing about it.

I DO work at home for Convergys now.  I cut back on  my three jobs, and work parttime from home.  I consider it "fun" time.  If I ever get tired of it, I'll quit or put in two weeks notice.  I have been working for Convergys again for about 6 months now.  It's really enjoyable to not put up with the drama.  Hell, my eldest kid acts better then some of the people that work on the call floor.

Our original training class STILL hangs out together, minus evil teenage bitch, and we have a complete blast.   15 of us do NOT like her  AT ALL.  Goes to show you, I'm not the only one who has an issue with her.  I feel really bad for 5 of them though.  At least 5 of them became her target after I was no longer available to attack.  Two of them quit because of the rumors she was spreading about them.  The other 3 were being cornered by her too, and she made up a lot of FALSE HR reports about all five of them.  Boy, the stories we have all shared about her.

She got hired at another call center about a month ago, and was fired due to her conduct.  (I'm unsure of the entire story, but I heard she tried to create drama there - or insulted someone too much - and was instantly fired.)  After getting fired from there, she now works at Wendy's part-time.  Goes to show:  a tiger really CAN'T change it's spots. 

The current HR department (from what I hear), is fantastic.  There was an issue with a guy and girl pretty much having sex on the call center floor, and HR went total "I will kill you if it happens again".  There was some older women attempting to bully a younger girl, and they even nipped that in the bud too.  I don't know any of these people personally, it's just stories I've heard.  Remember, I work from home.

PS.  Before I stop updating this post: The rumors she started about my beating my children or REALLY wanting to drown my children?  Well, that wasn't the first couple of rumors she even attempted to start.  That was just the main one that stuck in people's minds.  Her original "start" of her bullying was the insults.  She was on the verge of being fired because of everything OTHER people had reported her for saying to/about me.  When she started the rumor about my REALLY wanting to drown my child, the ONLY reason it stuck was because random people BELIEVED it about a RANDOM stranger they had never met.  She hit a gold mine.  Don't even get me started on her cornering me for the first time.  She actually had the nerve to shove me into a wall, in front of my trainer, and threaten me...all because I sat in "HER" chair.  Not even her desk (which is all unassigned), but her CHAIR...yup.  All over a chair, that was exactly the SAME as everyone else's.

I think she was just LOOKING for a reason.  It didn't matter what I said or did, she was LOOKING for ANYTHING to attack me on.  It just so happened that HR bought it hook line and sinker.

As per the comment below that I have addressed:  It wouldn't of mattered if I was talking specifically about my children.  In this little girl's mind, she was Queen Bee and god forbid you get in her way.  SHE WILL TAKE YOU DOWN.  /roar  It was very obvious by the time I left, that she was stuck in high school.  She was an immature little girl, who was unhappy with her life...and looking to take it out on MANY other people.  I was NOT her only target.


Update 1/10/15:

My brother worked night shift for about 2 years.  He eventually quit.  Apparently there were a lot of issues with the night shift team leaders, random bullying (not against him), people getting arrested, and requiring them to sign a sales contract.

The kicker for him was the sales contract.  When you are originally hired by convergys, you are told you will not be required to sell anything.  Which went really well for about 2-3 years., until some higher up decided to change that.

Night shift doesn't get many calls, unless there is an outage.  Maybe 15 calls a night?  Maybe.  They were requiring night shift to make 10 upgrades (sell 10 things) to 10 different customers in a WEEK.  That's is almost impossible for night shift.  During the day shift, it'd still be hard...but not as much.

Eventually, no one was making their goals and were getting reamed for it.  My brother tried to stay on target as much as possible, but you can't really SELL an upgrade to someone that is already pissed off that their service is out (during outages).

Now, he works from home too.  He works on their PayPal account, same as me.  I still work parttime at home, and have a stellar record.  I am one of their best agents.  I also still hang out with and talk to my original training class.  We get together once a month to have fun.

The original bully from this post?  She was later arrested for child neglect, her children taken away (she has 2 now), and couldn't keep a steady job for longer than a week - IF she was working.  She was fired from MANY places, due to her attitude/conduct.  She was recently arrested for assault on another co-worker (not surprised), and had to repay the victim for repairs to their car (she keyed it and broke some windows).  So, she hasn't changed.  She also still looks like a druggy bitch.

Tuesday, November 6, 2012

Care Giver Support Network - Logan, Utah 84321



Care Giver Support Network
1047 S 100 West
Suite 170

LoganUT 84321
(435) 915-3424

http://www.caregiversupportnetwork.com

My review and recent experience:


My mother had a stroke about 3 years ago. In between nursing home switches, she was residing with myself for about a month total. I immediately set up hospice care until a bed was available at her new nursing home. She had her own apartment downstairs.  We paid out of pocket for EVERYTHING regarding my mother (about $3,000). The old nursing home even kept her original wheelchair, clothes and all of her other necessities.  I had to rebuy it ALL for while she lived with me and while she was at the new nursing home.

Her social security checks were still being sent to the old nursing home, and she was put on probation from medicaid/medicare until she had a permanent residence in her new nursing home.  Later, it took 3 additional months to fix the social security and medicaid so that they were either coming directly to her, or to her new nursing home.

I knew that getting her into/out of the shower would be VERY difficult to do by myself. I could handle everything else for her. So, I hired this company to come out and her me give her showers once a week. I made sure to stress that 1) she has only been here about a month, 2) she is currently not covered for medicaid until she is permanently in residence either at my home OR at the new nursing home, 3) that she eats the same food the rest of us in the home do, and has a snack cabinet jic she gets hungry, 4) she can be put into her wheelchair to leave her room and spend time with the rest of the family  (my mom only needed help with showers and needed attention). Mainly, it was to give myself a break from her constant care. She is paralyzed on half the side of her body, therefore this was a blessing (2 kids).

The very FIRST day they were in my home, I left them alone with my mother to give her a shower (their request). I was gone about 2 minutes before I heard them screaming my mom's name. They caused my mother to pass out in the shower. The nurses claimed they couldn't get a pulse, and left the water spraying my mother in the face. I immediately walked into the room and upon seeing the situation, started to dial 911. The nurses inquired as to whom I was calling, and I answered. Upon hearing that 911 was being called, they tried to convince me NOT to call 911. I did anyway. My mother's care is my top priority, and if she passed out in the shower with no pulse, 911 needs to be called asap.

The 911 operator informed us to take her out of the shower (I turned off the water!), and perform CPR on my mother. Upon hearing the instructions from the 911 operator, Nurse Virginia (and her companion) BOTH informed me that 1) they couldn't get her out of the shower, and 2) that they didn't know CPR. How come I can get her in the shower, AND out of it when I am 4'9 and 90lbs...yet these supposedly PROFESSIONAL nurses cannot?  Not only that, but IIIIII know CPR and they don't!?

After the ambulance arrived, and the doctors ran multitude of tests on my mother, it was determined that due to the lack of experience the nurses had - that they had caused my mother to have a panic attack while being transported to the shower. They had transported her too quickly into the shower, and she had panicked. Therefore, after a HUGE hospital bill to pay out of my pocket, I determined to put her in a nursing home that had an open bed THAT NIGHT.

The very next day, I received a knock on my front door from the police officers.  Apparently the nurses decided to file a complaint against me, for the care of my mother.  These are the lies, and rebuttles WITH proof, that the nurses told the officers.

1- We feed her only crackers
(She eats the same meals that the rest of eat, plus Diet Coke. The cops even took pictures of her unfinished meal from the day before, that I never got to clean up. She never finished her meal from before the shower (lunch: banana sandwhich, gold fish, and salad)
2- We never gave her a shower
(Gave her a shower every week, had to TELL them how to put her in)
3- She was laying in her own filth for DAYS on end
(She has a baby monitor set in her room, we checked every hour and then some. This was the FIRST time they had stepped inside my home)
4- She's been here for 6 months
(1 wk)
5- She's currently dying in a hospital
(She was in a new nursing home that night)
6- She doesn't have a wheelchair
(Cost me $120, plus a prescription from her doctor.)
7- Her living quarters were a disaster!
(The police took pictures, and were astonished how clean it was.  I had spent the entire night/day at the hospital, didn't have time to clean up)

After a thorough investigation into myself and my AD Army husband, all charges were cleared. The official status is that the nurses made up a lot of lies, and that the nurses were trying to cover their backsides. I provided proof otherwise. The police blame the nurses. They called me recently for a survey and were surprised I was angry about what happened.

Doctors and police both state the nurses were unprofessional. YOU ARE LUCKY I DON'T SUE!

Update:  Today I received a phone call from the hospice center.  They were trying to do a random survey, and the first words out of the girl's mouth were: "We are wondering how your mother's is doing now?"  Really?  If you really cared how she was doing, you would have called me a DAY or even a WEEK after this happened.  NOT 6 months later.

My mother is doing great.  She loves her new nursing home, and they offer GREAT care.

Sunday, July 8, 2012

Woodruff Elementary School is HORRIBLE!!!!

Okay, so it has been a while since I have raged about this school.  A few things have obviously happened since my latest post.  From Jan until about May, there were zero issues with the school.  I was relieved.  Yes, we still had problems where we would pick her up and she would be "mia".  I would have to leave the pick-up line to park my car, and go search for her inside the school.  But, you know what?  It's no biggie.  As long as the bullying has died down, the teacher isn't discussing sex with her students, and she's fairly okay there...who gives a shit right?

Not so....I had to fight for those days to be taken off of her record.  To this day, they are still listed as "unexcused".  Peachy, right?  Whatever, she is OUT of that hell hole!  Here is the letter that I wrote to the school district.  My attorney proof-read it and forwarded it for me.  Please do NOT question my motives, as this latest attack on my family was the final fucking straw.  No, we are NOT suing the school.  We are aiming at the school changing it's policies.  If it happened to us, then it will happen to someone else!!!  I can also 100% PROVE everything that is written in this letter.

This letter is EXACTLY what has happened at this school.  I'm pretty sure that you'll realize how much this school NEEDS to change before something else happens at it.

Names to know:
Chris = Uncle
Kenzie = Daughter
Ms Jackie = ISS Teacher
Ms Kitt = Secretary
Guyman = Principal


To Whom It May Concern:

We are a military family, and live in Logan, Utah. My husband attended West Point and is an officer in the US Army. He has been in the military for over 10 years. We liked the community here and decided to buy a house. I wanted to finally root my family down to a great place with great people, and Logan seemed to be the perfect place to do that.  I enrolled my daughter into the local elementary school for kindergarten, even though she has never attended school before now.  There have been problems nonstop from Woodruff Elementary.  Please keep in mind, that I might not be absolute on the dates.  I hand wrote all my dates as a list, and some of the days are hard to read. Also, this will be very long and I hope you have the patience to read through my entire letter.

I am not a typical mom, and tend to stick out like a sore thumb.  I stand up for my daughter and will fight to the death for her.  I feel that this has managed to rub people the wrong way, unintentionally.  I am also not the typical LDS girl.  I am probably more outspoken about my opinions then I should be. Plus, when angry or sometimes unintentionally, I curse.  I'm from Jersey, and have lived in many different places.  Cursing has become second nature to me.  They are just words, but apparently the cursing makes a lot of people angry here, and honestly, this is a first for me.  I've never seen so many people get so angry over cursing before, or so judgemental.  I never curse in front of other people's children, as I feel that would be wrong to do.

My husband (Jeff) was relocated to Fort Hood, TX to start a brand new transportation company out there.  My brother (Chris) offered to help with the family.  He quickly moved in with us and has been a blessing ever since. I have surgery every month and he is a wonderful help.  When I cannot get out of bed to help with the children, he is instantly on it.  If there is a problem with the kids, he informs me immediately and I handle it myself.  He is wonderful with the children and has been great helping me around the house.  You'd be surprised how excited he gets over cooking for the family.  It is amazing how much he has done for our small little family, with barely a complaint about it.  The girls and I call him our big cuddly bear.

My daughter was diagnosed with separation anxiety disorder and has been known to be in hysterics for hours after a "traumatic event".  This is not uncommon for military children, whom have noticed a parent (or two) flitting in and out of their lives.  To my daughter's knowledge, Daddy is at work, but it has cut much deeper with her.  She has issues being left in the car while I get gas.  She can SEE me, but she acts like she has been left alone for hours and panics.  After school, even the time it takes me to open her car door is a lifetime for her.  It is always a rush, and she is always crying.   She acts like I have left her in the car for hours, by herself, even though it has only been a matter of seconds.

When my daughter is left alone with myself and any other adult she doesn't "know" (according to her), she will also have hysterics for hours afterwards even if she acts alright during the situation.  She also acts like I wasn't even in the room with her.  She fixates on the "strangers", and becomes completely overwhelmed in her fear.  Sometimes, I think she is handling the situation admirably but when we get home she is in tears.  She also goes so far as to say I wasn't even in the room with her, even though I was sitting right next to her.  This is how bad her fear is.

So far, I have noticed that she has gotten to "know" only a handful of adults.  It depends on the amount of time she has been around these adults before she becomes attached to them.  Once attached, she is golden, but the problem lies in her not recognizing other adults she has spoken with and talked to numerous times.  These people would be her speech teacher, her kindergarten teacher, her kindergarten teacher's aid, Kegan's mom (Mrs. Weeks), my husband, my brother and myself.  I have to be very careful whom I let my daughter be around and how many "strangers" are there.  If there is even one stranger, she will go into flight or fright response.  Usually, it is a fright response but on the rare occasion she does attempt to run it is just her instincts kicking in. Sadly, this also applies to family she has known most of her life (grandparents, uncles, etc).  To my knowledge, she is terrified of the principal and the new level 3 student teacher.  I hear blips about other adults, but I have no idea whom she is referring to.

Likewise, my daughter is terrified of showers because she doesn't like being in an enclosed space without someone she knows around.  Therefore, she always has baths with her sister and has taken to them like a fish.  Playing outside in the yard without myself or my brother sitting there watching her is hell on earth.  It is a rare event that I can get her outside in our fenced yard without her screeching down the neighborhood, even if I am standing by the door watching her.  I was hoping that her attending school would help to waylay these fears, but it has only caused even more problems for her in some aspects.

When my daughter was enrolled in the school, I got the looks/comments of "single parent" and a couple about my husband being military.  There were even comments about our income being really low and how I should sign her up for free school lunches. Mind you, I have never disclosed our income to the school nor asked for assistance.  To my recollection I was questioned and spoken to about this at least four times BEFORE school even started. My daughter doesn't even eat lunch at school this year, so I am not sure as to why this was brought up numerous times to me.  Obviously, I took it all in stride and just thought the comments were a little off the wall, but there was still well-meaning behind them.

Before even the school year started, the secretary Ms. Kit kept losing my daughter's paperwork.  I filled out all of the necessary paperwork at least five times before she was even attending the school.  After the school year started, I was getting the same exact paperwork home in her backpack everyday for the first month.  I have pretty much memorized those forms by now, that is how many times I had to fill it out.  Once again, I brushed it off as them being disorganized and continued to do my part to make sure everything was in order.  Eventually, I had to walk into the school myself and hand it in myself.  This stopped the forms coming home with my daughter.

Her attending this school was a great experience originally, but then we started noticing problems. My daughter was being bullied, a lot. My daughter was wetting the bed by mid-September and refusing to attend school every day.  I had never heard of children being bullied this young so I wasn't sure if this was because of her condition.  At first, I didn't think my daughter was telling the truth and so I continued to be supportive while still enforcing her attending school.  However, it continued to get worse for her there and the stories she kept telling me were too crazy NOT to be true.

When her first school field trip came up, my first instinct was that I wanted to be there for her and it would be a great way to see how she is acclimating to the school. On the bus to our location, the teacher sat completely seperated from the other adults and students.  She was by herself, and the entire field trip she did nothing to help the other parents with the students.  She didn't keep them entertained with silly songs on the bus, she didn't even really talk to the parents either.  On the way back from our location, the teacher was sitting in front of me and I was sitting next to my daughter.  

Five minutes into the trip home, I witnessed the bullying myself. One little girl (Rylee) was provoking another little boy (Kanyon) to spit on my daughter and pull her hair. There were also taunts of "we don't like people who wear orange" and "Kenzie always acts like a baby". This happened right in front of my face, and I stupidly blamed the boy doing the physical assaults. 

After the field trip, I informed the teacher about what had happened and she handled it completely inappropriately.  Instead of contacting his parents, or just speaking to the child about it, she dragged that poor boy in front of me.  He was in tears, apologizing to me.  Obviously, never having been in this situation before and with a child crying to me, I did the best thing I could do.  I comforted him.  I still feel awful about how this was handled.  It was completely inappropriate and I am not even sure if his parents were ever informed that it did happen.  He never bullied her again, but can you imagine how that poor boy felt?  Horrible way to handle it.

I was also relieved, thinking the bullying had ended.  It had not.  I didn't realize that Rylee was actually behind the bullying until much later.  Rylee's type of bullying was much more subtler.  She is a verbal/emotional bully, with the occasional physical assaults. Stupidly, it took me a while to put two and two together.  My daughter was happy to go to school for the next few days, but the bullying started up again and so did her complaints.  Now, my daughter was coming home with stories about how a little girl keeps pulling her hair and pushing her on the "blue line". Kenzie was also making comments about how Rylee was refusing to let her look at certain things, or do certain things in the classroom because they are for "Rylee's friends only".

Before I can contact the school about the bullying again, my daughter is lost for two to three hours after school.   We have a system in place with the school, that the teacher or the teacher's aid is supposed to wait with my daughter by the pick-up area on school grounds. So, on November 4th, my daughter is gone from school grounds. My brother went to pick her up from school and she was not waiting with the teacher where she was supposed to be. When my daughter wasn't in the specified location, he starts looking around for the teacher but never finds the teacher.  The teacher's aid is not there either.  They have left school grounds and now my daughter is missing.

Chris goes to the front office and questions Ms. Kit if she has seen Kenzie, as he cannot find her. Ms. Kit decides to start paging the school for my daughter, as the principal and other teachers check the bathrooms.  My daughter would not know what the paging over the intercom means if she heard it.  She has never been paged before and even if she hears it, she wouldn't know what to do. I feel that this is another reason why the school acted abominably. They have horrible procedures for lost students, even if their own policies outline what to do in that situation.  Not one of their policies was followed that day.

About fourty-five minutes go by before I get a call from Christopher telling me that they cannot find Kenzie. Obviously, I am panicking and start walking to the school.  We live fairly close by and only have one car. I figured if I started walking there - I could get there faster, and we could find her faster.  Chris comes and picks me up halfway, and we go back to the school.  I call my husband on the phone, and I'm pretty sure I was screaming at him about pedophiles. The principal walks up to me, while I'm outside talking to my husband, and tells me "Don't worry, we will find her."  Principal Guyman then goes SLOWLY back into the school and disappears for half an hour.

I was five minutes off from calling the police and having a man hunt for my daughter. The principal comes back outside to where I am waiting and tells me that they have found her.  I then need to take my ID to a bus stop across town and show it to a bus driver to get my daughter.  Principal Guyman tells me we can hash out my complaints after I have picked her up. He gives me terrible directions to the bus stop, and we circle the area three times before we see the school bus.

The bus driver tells me that my daughter looks exactly like another little girl that gets onto the bus, and I introduce myself to the woman standing there with her child.  That woman later turns out to be Kegan's mother, Mrs. Weeks.  I grab my daughter and take her back to the school, but the principal is NOT there. He has lied to me about speaking about this and fixing it. I tell my husband we have found her and we take her home.  She is in hysterics for weeks after this.  She still worries about being lost again.

Later, Mrs. Weeks contacts me about what really happened that day.  She informed me that there is only one white girl that gets on that bus and that girl looks nothing like my daughter.  The other little girl is actually in 4th grade, and much older.  She also informed me that my daughter got off the bus with Kegan and Mrs. Weeks knew immediately my daughter didn't belong there.  Mrs. Weeks had to stop the bus driver from driving off.  She told me that she tried to call the school nonstop, but the school never answered the phone.  Mrs. Weeks had to convince the bus driver to contact his dispatch, to try to get a hold of the school.

This is how my daughter was "found".  By another parent, not by the school. When my husband called the school the next day to speak with the principal, the principal straight up blamed my daughter for getting onto the bus in the first place.  My husband was so angry that day talking to the principal, that he actually told the principal, "I have 200 soldiers under my command, if that were to happen on base...I would be discharged for actions unbecoming an officer." He has never apologized, her teacher has never apologized, and they ALL continue to twist the story around.  If you ask Ms. Kitt (the secretary who likes to gossip) about what happened when she was lost, Ms. Kitt will tell you that my daughter was never lost.  Those were the worst two to three hours of my life and to this day the school refuses to accept responsibility for what has happened. Can you imagine if that parent turned out to be a pedophile instead? I have never lost either of my children before this happened.  I still find it hard to believe that six adults weren't doing their jobs that day, and they still continue to blame my child.

There is a police officer on school grounds, and this is why we never called the police.  We assumed that the police already knew about what was happening.  The police were never contacted about the situation, and to this day the school has refused to accept any responsibility or apologize about what has happened.  In fact, Ms. Kitt and several other teachers have been doing their best to cover up what happened that day.  If I go into the front office, no matter who is there, Ms. Kitt takes an extra effort to talk loudly and claim my daughter was never lost.  She will do this in front of other teachers, students, parents and even small children not enrolled at the school.

I feel because there were so many strangers around her and she didn't know what to do; that she went to the safest place she knew.  With the safest person she knew.  This person happened to be Kegan, her best friend.  So, she followed Kegan home because she was scared and didn't know what else to do.  This is not as far fetched as some people at the school might think.  This is exactly what her condition is.  They have known since day one that she was diagnosed with this, and they refused to even care about her enough to make sure she safe.  There is no excuse for what happened that day.  You cannot blame a 5 year old for something like this, when the adults themselves didn't do their jobs.

Where were the teachers after school?  Why were they not watching the kindergarten students in the pick-up line, like they do everyday?  Well, the answer to that is simple: The teacher wanted to go home early, and abandoned the students.  She was not to be found that entire day, and even afterwards never offered an apology.  The reason these policies are in place is because of SAFETY issues.  This teacher put her own needs before her students.

It would turn out later that not only did my daughter get on the bus herself in a panic-mode, but that another teacher from 2nd grade actually tried to put her on a PUBLIC bus (down the street) from the school.  My daughter was the one that stopped the teacher was putting her on a public bus, and went with Keagan instead.  It is a sad day when your child is being forced onto a public city bus after school, when we pick up my children from school EVERY SINGLE day.  We never vary from this.  Our children do NOT ride the bus, and the school knew this.

After this occurred, I contacted the teacher via emails, and informed her in detail about what was occurring with her homework, grades and the bullying. I wanted to pretty much discuss what had happened the day my daughter was missing, the bullying, and the fact that my daughter is learning absolutely nothing in school.  Everything my daughter has learned, has actually been taught by me. It turns out that parents were actually testing my daughter and her homework was being graded by these same parents.  The parents and teachers were also misspelling my daughter's name on every single piece of paper that came home with her.  This is unprofessional and as soon as it was corrected, my daughter was receiving high grades.  I was also able to point to her paperwork and say, "Here is your name".  Whereas before she was saying these papers were not hers because that was not her name.  Now, after changing somewhat how my daughter is being taught, my daughter is learning multiplication at home and is on a 1st grade level for most of her school subjects. It only took the teacher stepping up and actually teaching my child. But thus far, until yesterday actually, her teacher had no idea that my daughter knows how to read, do all shapes, write (and is starting cursive), and is so advanced in math.   Also, the teacher would not let me take pictures of the class during their Halloween parade and said that she'd email the pictures she took later.  I never receive these photos as they are "too blurry".  This is a lost memory now.* (Later at the end of the school, they had a music program and SHOWED the Halloween pictures on the projection.  Guess they weren't so blurry.  I was lied to again!)

On November 18th, Kenzie comes home and tells me about how Rylee has been pushing her and poking her on the "blue line" (again).  She also informs me about Kegan's black eye.  I speak to Mrs. Weeks, and Mrs. Weeks informs me that Kegan has now become Kenzie's protector. Apparently Kenzie has been getting picked on so bad that Kegan, her best friend, had decided to defend her himself.  He is a wonderful boy for doing that for her.  However, it bodes the question, where are the teachers when all of this is happening?  Why haven't they done anything about it when I have been a constant thorn, reminding them to handle it?

Through emails the teacher requested that I speak to her at school, or over the phone, about the bullying. I approached her with Mrs. Weeks, as Kegan Weeks was also being bullied by the same children.  In fact on November 11th, Kegan got a black eye for defending Kenzie on the playground.  When he informed a volunteer parent, the parent called him a liar. This is also unprofessional, as the teacher did not notice the black eye at all and some of the parents are unreliable with their bias.  Was it a coincidence that the parent whom was informed of the bullying was Rylee's mother?

On November 21st, as we are telling Mrs. Schmidt about the bullying that has been happening with more detail (again), Kenzie and Kegan run up to us to tell us that Rylee has pushed Kenzie again.  Rylee is behind them, and the smile on her face can only be described as evil.  Mrs. Schmidt asks Rylee if she did push Kenzie, and Rylee admits to it.  So Mrs. Schmidt takes Rylee to the ISS room with Ms. Jackie. It later turns out that Rylee was only punished for ten minutes total, and then allowed back into the classroom (without her parents being called again) for a party.  Also, the teacher will later claim this was an "accident".  All other types of bullying that I try to point out AFTER this, is instantly labelled as an accident.  Nothing is officially done about the bullying, and it continues for months.  There is also no apology nor responsibility taken for this, even though it happened right in front of the teacher.

December 15th, Kegan is beat up on the school bus.  Kegan was sitting on the bus going to school, and he decided he wanted to look at a magnet that another student had brought to school.  The other student didn't like that Kegan was looking it, so this same student decided to punch Kegan in the face a lot.  Mrs. Weeks shows up and Kegan's nose is bleeding, amongst other things.  When Mrs. Weeks speaks with the principal about it, I am told that the principal blamed Kegan for looking at the magnet and did not punish the other child for his actions.  This seems to be the norm for the principal.  Whenever there is bullying or anything wrong happens, the principal will do his best to shift the blame off either himself or the school.  This is not how you handle a situation like this.  The principal should have punished that student, instead of blaming the victim for looking at something.  What kind of world is it that you cannot even look at something without being blamed for your own injuries?

That same day, I am scheduled for an emergency gallbladder removal.  I am in the hospital, on heavy medication, and about to go under for my surgery.  My brother gets a phone call from the school, and tells me that we need to leave the hospital immediately.  I am unsure of what was exactly said on that phone call, Chris claims they would tell him nothing and the school claims they told him everything.  I am tempted to believe my brother and not the school in this situation.  They have a history of twisting and lying about things, so I don't exactly trust them.  This is also the only time they ever have, or will in the future, call me.  Obviously, it must be serious.

I sign myself out of the hospital, against my surgeon's wishes and make my way to the school.  My daughter is standing outside of the school by herself, again.  Why is she outside of school on the sidewalk waiting for me, by herself?  This is a red flag for me, as that should never happened.  I take her hand and walk into the school.  I see Mrs. Schmidt, Mrs. Weeks, Kegan, and Ms. Jackie in a side room.  I walk into the room with my daughter, and the first words out of my mouth are "What happened?".  I am told that Kegan and Kenzie were in the computer lab, but Kenzie wanted to sit next to another student and Kegan didn't want her to.  So, words were exchanged between the two and Kegan winds up punching my daughter in the face.  My daughter does not have a mark on her.  She's surprisingly okay, and very calm.

I'm calm as they are explaining this to me.  I ask where the teacher was, when Kenzie and Kegan were fighting.  The answer is just as shocking as finding out what happened.  Apparently, the computer teacher was standing there the whole time the two children were fighting and she didn't intercede.  Obviously, I point out how wrong that is to Ms. Jackie and Mrs. Schmidt.  This could have been avoided.  Ms. Jackie then has the nerve to tell me that "this is all about learning social cues."  About now is when I snap.  I won't lie, I called her something to the extent of a "fucking idiotic bitch."  

This was the perfect storm for me.  After everything that had happened with this school, with the bullying not being handled effectively, the refocus teacher trying to deny the school neglected my child, the principal denying any responsibility for losing my daughter...the list goes on.  I am not trying to excuse what I said to her, however I feel it was completely justified.  After putting my foot in my mouth, I tell my daughter I'm not sure if she'll  be attending this school ever again.

Later, Mrs. Weeks informs me that Kegan was suspended for the rest of the day.  I'm not sure if you noticed or not, but when Rylee was picking on Kenzie for months, the teachers and principal didn't step into the situation until it was done in front of their face.  Also, Rylee was only punished for ten minutes and allowed back to a party.  Kegan was suspended for a whole day.  I feel like there is a system of favoritism with the punishment system in this school.  Yes, he should have been punished...but so should the others.

I do wind up calling the school the next day to apologize.  Ms. Kitt answers the phone and does not patch me through to Ms. Jackie or the principal.  Instead, I am on the phone for forty-five minutes with her, while she lectures me about my cursing and how inappropriate it was of me.  She even lectured me about how her supposed grandchildren don't curse, and I should not as well. I did not curse in front of any child besides my own and Kegan, and I didn't even do it loudly.  I also only used two curse words, but apparently that is looked on very badly. Kegan's mom curses more then I do, and my daughter knows cursing isn't good.  So, I'm thinking stop lecturing me about cursing.  I am 30 years old.  I am not a child. Eventually, I lose my patience and tell her I need to go.  I hang up the phone and from then on every time Ms. Kitt sees me, she takes it as an opportunity to either inform me my daughter was never lost or to lecture me on cursing. Mind you, I don't even think Ms. Kitt was around when my daughter was lost.  So, what right does she have to even mention it to me over and over again?  She is just making matters worse the more she mentions it.

Ms. Kitt also does not care if there are other students, teachers or parents around when she decides she wants to lecture me.  I have also tried from then on to make light of the situation, but that just opens the door for more hatred to be thrown at me.  I can only think that if she is purposely stirring this up in front of my face, then what does she say behind my back?  A lot of the adults at the school, including the principal, have made it absolutely clear that they dislike me because I curse.  They also do not like that I refuse to change my speech patterns in front of them, just because they do not like it.  You can't just change the way you talk, even if you're cursing unintentionally, when you've been speaking that way for over twenty years.  It just doesn't work like that.  Common sense is apparently not so common.

Anyways, my daughter goes on Christmas break and returns to school.  The bullying has completely stopped by now.  I feel this is not because of the school, but rather because Rylee and her cohorts grew bored of picking on my daughter.  But, now I am more comfortable with sending my daughter to school.  I am very excited about this, and am still happy that my daughter is finally enjoying school.

However, in the beginning of January, Mrs. Schmidt (Kenzie's teacher) finds out that she is pregnant and decides to inform her entire class that there is a baby in her tummy.  I am not sure what is exactly said, as I was not there, and I also understand that she was really excited about being pregnant.  However, my issue is that this is the age of "Why".  I know a lot of questions were asked, and my daughter came home that day with even more questions.  The teacher did not need to mention this to her class, at all.  Highly unprofessional.  You don't even want to know what kind of questions my daughter was asking me after this.  The teacher also sent my daughter home with a worded message, "You can tell your mommy I am a parent now."  What?!  That is highly unprofessional too.  I let this go though, as my daughter is really enjoying school.  I do make mention of it to the principal the next day and list my concerns about it to him.  Chris was there as well, and now the principal has straight out told me that I never spoke to him about all of our many issues.

Well, we are all thinking that everything has died down again.  So, we go about our lives and keep sending my daughter to school.  On March 26th, Chris goes to pick up Kenzie from school and she is not there.  His first reaction is that she is lost again.  We have received no phone call about this.  Neither of us know where my daughter is, again.  So he goes into the main office and Kenzie is shut in the principal's office.  She is in her hysterics again.  Principal Guyman, the level 3 student teacher, Mrs. Schmidt, and Kenzie are in there.  The school knows about my daughter's diagnosis, and yet they are still refusing to adhere to it.  We don't even know how long my daughter was in that office for, or for that matter what was asked/said.  You have no idea what it is like to go through your child being lost not once, but twice.  The second time wasn't for long, but the least the school could have done was to call me and let me know.  Instead, they had my daughter in a room by herself with a lot of strangers and are interrogating her.

Chris walks in and the Principal tells him that Kenzie has said some concerning things at school today.  From what we were told, Kenzie said something to the extent of, "I don't like cold showers." and "they leave me in the car".  Now, if you speak Kenzie Language, you know what these statements mean.  It means she hates showers and she panics when she thinks we have left her.  This is not very hard to figure out, however all three adults involved instantly assumed this was a case of abuse.  Chris tells me later that they were asking her a lot of leading questions, and that pretty much what she was saying was being twisted around to fit into their mold of logic.  They also questioned him and were refusing to let her leave with him, because according to them "she is terrified to get in the car with you".  Huh?  They actually were threatening him with CPS for these comments, and if you check my daughter any day, she never has a mark on her.  My daughter is NOT abused.  It is fairly easy to figure that out.

Finally, he gets fed up and just takes her home with him.  He's very angry, and tells me exactly what happened.  So, I go back to the school with my daughter and straight into the principal's office.  There is about a 5 minute delay between when Chris comes home and when I leave with her again, as I am trying to get the whole story from him. In the principal's office, it takes me two questions to get the truth from her.  "Kenzie, when you write on your wall or hit your sister, what is your punishment?"  "Time out." "Kenzie, where is your time out?" "The stairs." "Kenzie, how long is your time out?" "10 minutes." That is how long it takes me to get the truth out of her.  Instead of listening to her answers, the principal then decides he wants to continue asking even more questions.  These aren't even "How?" or "Why?", these are leading questions like: "When you are in the car, do you see your mom or not?"  Which is obviously not a good question to ask a child with separation anxiety disorder, but my daughter said she could see me.  I finally leave with Kenzie, and take her home.  I am now angry as well.  My daughter has still not calmed down about this.  I let her attend school the next day simply because I knew she'd be even more upset if I didn't take her to school.  I assume she was calm during school, as there were no comments to me about it.

I have a friend that works for CPS in Arizona.  He has heard everything that has happened with this school, from day one.  He is furious after hearing this.  My friend informs me that in Arizona, and he is unsure if it is the same in Utah, but the school cannot question a child like that because the leading questions either will fill their head with things that did not happen.  He also tells me that the school cannot question or detain my daughter like that either without a parent or a CPS worker there, because it can lead to secondary trauma.  I am instantly concerned about this, as my daughter already has issues and I don't want anymore popping up.

The very next day, I walk into the school and I am talking to my daughter's speech teacher for an update.  Her speech teacher is amazing, unlike her kindergarten teacher.  The speech teacher has made amazing leaps with her.  I am very happy with how Kenzie has become attached to her, and can be alone in the same room with her.  I am happy that Kenzie is making such progress.

While I am there, I also asking Ms Jackie about speaking with a social worker, as per the advice of my CPS friend.  I am looking for a social worker at the school, but apparently there is not one.  Nor is there even an on call nurse, so Ms. Jackie tells me she is the best next thing.  I pretty much apologize for cursing at her, and lay down what has been happening with the school.  I also give her my long list of concerns and tell her that I am at a loss of what to do now.  Which I still am.  All the time while we are talking, the principal keeps popping his head in and interrupting our talk.  He keeps asking me if I need to talk to him, but I keep saying no.  After about the twentieth time he interrupted, I say "sure why not?"  I pick up my daughter from her spot, where she is once again with a stranger (level 3 student teacher).  I am not happy about this, but will handle it later.

I sit down with the principal again, my daughter is in the room too, whom I am absolutely sure hates me by now.  I am still not very happy about what I have learned and what has happened.  I inform him about the secondary trauma and that he does know about my daughter's condition.  That my daughter was in hysterics all night about what happened, and that I have hired an attorney.  I tell him that "I have a lot of respect for the school, and will not be suing the school system.  However, I feel like your hatred towards me is being taken out on my child.  I would also appreciate it if you are never alone with my daughter ever again.  By alone, I mean just you or with any people she considers 'strangers'." That it was wrong not to even call me about this.  I also tell him that if this happens again in the future, I'd prefer to be called or hey, you can call CPS because at least they will call me.  He turns to me, and you can tell he hates me by now.  He has this mean look on his face, and he says: "I will call CPS in the future if this happens again." Then he looks at his watch, gives me a sneer, and says, "Now, you have made me late for my next meeting."  He leaves the room, and I take Kenzie home again.  All that day, I am thinking he just threatened me.  I still feel that way.  This was all done in front of my child.  My daughter was sitting there.  I didn't respond to him because she was sitting there.  I probably should have, however I was so taken aback by what he had said and I was thinking about my daughter.  Now, I am happy I did not as it would give him an additional excuse to dislike me.  This was very disrespectful.

The next day, I decide I'm going to bury the hatchet with her teacher.  I have been calling her not so nice names at home, and felt rather guilty.  I do apologize to her to her face for that.  The hatchet is buried with the teacher, for now.  I still feel like she isn't the best of teachers, but that is the risk you take when you enroll your child in school.  I sit down with her and Ms. Jackie in Ms. Jackie's room.  My main goal today is to inform them that Kenzie not learning much in her class, and maybe we can change up her curriculum a bit so that she is.  We are talking about multiplication when the Teacher's Aid (Ms. Jessie) comes in.  So, I take this as an opportunity to inform them both about how Kenzie is with people she deems 'strangers'.  That while she might be fine at school, or in that moment, when she comes home she cries about it to me.  As soon as I start mentioning this, the principal interrupts our conversation and takes a seat.

At this point, I am feeling bullied myself by this principal.  I cannot have a conversation with anyone in that school without the principal stepping into the room and trying to bully me.  I feel like he is on a power trip now, so I make sure to explain again that even if she knows someone in the room, to my daughter, it's almost as if she is alone with these people.  It is not the same as you and me.  The principal decides to interrupt our conversation and tell me that he wants this written out by her therapist that is three hours away on paper, and signed.  So, now, a diagnosis that has been accepted all year...is no longer a diagnosis.  He also tries to argue about why he cannot be alone with my daughter.  After the other day where she was in hysterics, I feel like she should NEVER be alone with him again.  He is a bully.  But, I suck it up again and tell them that I am relocating her therapist from off Hill AFB to here in Logan.  But, that when I switched her therapists I will make sure to get in writing on the therapist's own letterhead, with the therapist's signature...that this is her diagnosis.  He finally leaves.

As I type this, this last event happened yesterday.  I feel like there are certain people who have been poisoned by this principal or his secretary.  I am unhappy with the way this school has been functioning.  I know I have a big mouth, and tend to rub people the wrong way.  However, the way that this principal and his staff have been running this school is completely unacceptable.  For every one parent that is speaking up, there are dozens more that have gone through something similar.  I feel that this principal is on a power trip and is a bully.  No matter how annoying or how much you dislike a specific parent, you do not run your school this way.  I also feel that the way things have been handled thus far, have been handled terribly.  There is no reason for me to have to write this letter, if the school did their jobs correctly.

I would also like to add that I have contacted the superintendent so often about these these events, that he no longer answers my phone calls.  It is obvious that the principal and the superintendent are doing their very best to cover up the bad things they have done to my family.  I feel that the reason why they refuse to accept responsibility or even apologize to me, and even to attempt to bully me, is because they know they have done a lot of things wrong.

To this day, I cannot get a straight answer from the principal about many occurrences.  To this day, I am still very angry with the school for the many mistakes they have made.  In fact, I didn't even know I could home school, do choice school, or speak to the district until just yesterday.  I had no idea these were my options, the school never informed me of this.  I had to find out this from my attorney and from my friend yesterday.  All the while, the school knew I could do this and didn't wish to inform me.  Even when I was speaking with Ms. Jackie, she didn't inform me that I could do this!

I am angry that the bullying was never taken care of.  I am angry that the school has never taken responsibility or apologized for losing my child.  As a parent, that is your worst nightmare.  The principal has never understood this.  I will not be allowing my daughter to attend this school next year, and I have informed her teacher of this.  I am considering not allowing her to attend public school.  I am worried that if this is the way the supposedly best school is run, then the rest of the public schools will be just as bad.  I am trying to save our money to send her to a private school, if there is one.  As a military family, on a limited budget, you can imagine how difficult this will be on us.

I hope that you can understand how I am feeling right now, and have been all year long.  I hope that something is done to improve that school.  Please do something.  If they did it to me, they will do it to someone else.

Thank you for your time,
Abby Hill


PS.  A pet peeve of mine would be that the school has never called me MRS. Hill.  They have always called me by my first name.  I never gave them leave do this.  I have tried to correct them on this as well, to no avail.  You have no idea how disrespectful it is to have a woman half your age, calling you by your first name AND teaching your child to call you by your first name.  My daughter didn't stop calling me by my first name for well over two months after I dis-enrolled her.



Update:  After writing and sending this letter to the school district, I was screamed at in the hallway by her "teacher" Mrs Shit (Mrs. Schmidt).  I was attending the school musical program that my daughter was attending (we didn't know about the musical program until the night before, and we had to spend all night practicing her songs), and Mrs Shit decided now would be the best time to pull me off to the side of the hallway and scream at me.  Apparently, I am a liar...even though I have witnesses to all of the above events. I found this even more unprofessional, and she is lucky I didn't punch her in the face.  The gall of that bitch!  Not only were other parents and other students around, but she is literally spitting in my face about NOTHING!  She's just SCREAMING!  You want to know what she was screaming?  Pretty much that she was pregnant....Yup.  She is screaming at me about her pregnancy?  She's not even screaming at me about anything I had done, or my child had done...or even the letter.  She is in my face SCREACHING that she is pregnant.

Also, the Halloween photos were displayed on a projector at the school musical program.  Apparently, Mrs. Shit lied and they aren't blurry.  She's just a lazy person.

I have since transferred my daughter to a NEW school.  The new school is already treating her better then her last school did.  I was also warned that if Kenzie cannot adapt to this school and is "kicked out" (I'm not sure why she'd be kicked out, she's a great kid...and didn't do anything wrong)...then she will be REQUIRED to be home schooled.  She is not allowed to miss even a day of school.  I understand that completely, however I am still feeling like the school district is blaming my family/daughter/me because of all our issues with the old school.  It doesn't ever occur to anyone else that maybe, just maybe, the school has some issues.  Instead, they are trying to brush it under a rug again.

But...who cares?  My daughter is going to a better school now, and I will NEVER need to deal with this school EVER again!



Update:
Since having taken my child out of this school, we have noticed a few underlying issues.  My daughter's teacher was teaching my child to call me by my first name.  Yup.  I have been slowly trying to get my daughter to call me "mommy" again, instead of my first name.  You have no idea how disrespectful and ignorant this is of a teacher to do.  I cannot even begin to explain how PISSED I am that my child calls me by my first name now, instead of mommy.  Why did the shit teacher do this?  Why?  Oh right.  Because she's a worthless bitch who doesn't know what the hell she is doing.

Also, my daughter is still having issues with "being left alone".  Yes, this is part of her condition.  However, them losing her and all of the other issues we have had...have caused her to spiral out of control in this regard.

I also have lost memories.  The pictures of their Halloween party were displayed at the end of school year program.  So, not only did the teacher LIE about the pictures being "too blurry", but she refused to allow anyone else to take photos of the class/my daughter.  Thanks for that, shit teacher.  It's always nice to see photos that I specifically asked for multiple times, on display.  Especially after you have LIED to me all year about them!!!!!

ALSO!  Stop fucking calling me!  I get 3 phone calls a WEEK from you.  My child doesn't attend your shitty school anymore!  STOP CALLING ME!  If you thought you were being cute sending me re-enrollment paperwork, then you are fucking retarded!  Stop sending me mail!  THIS IS HARASSMENT!

Update:  09/26/12
I received phone calls from this school, even after she was no longer attending there, 3 times a week for over 4 months.  My daughter was dis-enrolled in that school April 20th, 2012.  Yet, I still received spam phone calls and REAL phone calls from the school administrators for MONTHS.  I even received more letters in the mail from the school about registering her for the upcoming year.  What?!

In fact, when she started her new school, her speech teacher was informed NOT to transfer my daughter's files to the new school by request of the principal.  The new school and the school district had to strongly tell them to forward the paperwork.  It took about two months for the paperwork to be forwarded.

To note: I made sure to TELL the school district in APRIL that I did NOT want ANY contact with her previous school.  They did not adhere to the school district in that regard, and I have the phone bill to prove it.

My daughter is currently attending Bridger Elementary, and I can say she has NEVER been happier.  Her separation anxiety has all but disappeared, and there have been ZERO issues with her.  Her teacher recently informed me that she is in the top percentile in math, reading, and writing.  Her old school never noticed that, but the new one made sure to inform me that she is VERY smart.

Update:  8/13/2013

My daughter has successfully managed to get through an ENTIRE school year without any problems.  The only problem any of us had with this new school was that field trip where the teacher was absent.  When my daughter was being teased for her speech patterns, the teacher stopped it almost immediately.  The principal even made sure that I was okay with how things were progressing with her.  I am still very tempted to bake him cookies just for being understanding.

My daughter was never lost once at the new school.  She was only bullied once, and it was stopped almost immediately.  She received such high grades, AND her teacher knew what she was doing!!  Even though her teacher missed a lot of the school year, you could tell her teacher was AMAZING at her job!!

We loved this school so much that we enrolled my eldest AND youngest to attend this school, starting next week.  (My youngest is starting kindergarten this year)  I am overall really, really happy with the way this school operates.

My eldest was even given the "Leadership Award".  She certainly is a little trooper.  I cannot even begin to imagine what life would have been like if we had stayed at the previous school.

Also, someone made an offhand comment about my blog.  One of the secretaries from one of the other schools has read it.  She even teased and said if I "didn't like something, I'll probably just blog about it".  Yup.  I'll blog about it.  It's best to have it all documented, then to ignore what was happening.

Also, turns out Mrs. Shit was also telling my daughter about "sex".  I spent the entire last year trying to avoid the conversation, and then wound up giving really brief explanations.  Great teaching and parenting there, bitch!

My daughter does NOT have RAAD anymore.  Thank god.  She has her moments still, but nowhere near as bad as before.  It was originally really hard in the beginning of the year, what with the way the old school LOST her (if you don't know where someone/something is, it's lost).  She went through all of the sudden changes like a trooper, and to this day: when we pass her old school, she calls it hell.  Yup.  She calls it hell and tells me how much she hated it there.


Update 10/26/13:

The teacher has since been fired, I have heard rumors that she "sometimes" substitutes.  We have had zero issues with my daughter's new school.  She has been attending there for TWO years now, and not one issue.  If there seemed to be an issue, the school handled it appropriately IMMEDIATELY.  They didn't play the "blame the victim" game.  This new school has been fantastic.  (My daughter also does not need speech therapy anymore, as it was a minor issue in the beginning...it has completely cleared up now)

I have been more active in the PTA, etc, and I have heard other parents' horror stories about Woodruff.  Apparently a LOT of kids are transferred out of Woodruff, and not just us.  I have met about 15 other parents who had similiar bullying issues, not only from students but from the STAFF.

Woodruff STAFF DO look at reviews like this.  I have had a few side comments when I am forced to be in their presence (signing up for school choice this year, the Woodruff nurse had the nerve to mention my yelp review...I wasn't even talking to her and how did she know who I was???).  This school is horrible!!!

Woodruff tried to cover their butts about everything that happened, but after a lengthy discussion with the school district...they realized how WRONG they were.  It took going to the school district and doing school choice, to get that school to even admit that they lost my child. (There are plenty of other issues that happened at this school, but my update would be WAY too long to even post...)

The secretary has also been fired.  (This could be because of her numerous attempts to cover up what happened, or her many lectures to me.  I'm 30 yrs old, I don't need to be lectured on the phone for 30 minutes about how bullying supposedly does NOT exist in Kindergarten.  Idiot, bullying happens everywhere and at any age.)

From what I can tell, they have TRIED to change some things...but the principal is still there (I had to have my daughter's therapist write a note so she'd never be left alone with him ever again - he even stalked me while picking up my child - AND he kept her in a room by himself multiple times...not just once).

My daughter developed RAD (reactive attachment disorder) because of this school (the catalyst was them losing her at school, yay!).  She started hitting herself, having crying fits, couldn't be left alone for longer then 30 seconds, etc.  It took TWO YEARS with therapy AND a new school, to get her to act somewhat normal again.  I couldn't even put gas in the car without her freaking out that I had "left" her.  You have NO IDEA the PAIN this school caused my child!!  They are SO lucky I didn't sue them!

PS.  The teacher admitted that she wanted to go home early, so she put my daughter on the school bus instead of waiting with her.  I picked up my daughter EVERYday at the same time (on time), and this lazy teacher decided her FUN TIME was more important then my daughter's safety!!!!!!!

Tuesday, May 22, 2012

Primrose Home Care and Bear Lake Community Health Center

My two seperate reviews of these two companies. Don't get me started on Terry from the social security office in Ogden, UT. She's a super bitch and doesn't know how to do her job!

Primrose Home Care
286 N Gateway Dr
Providence, UT 84332
(435) 787-1369

My paralyzed mother recently moved in with us. It has not been fun, let me tell you that. Our main concern was making sure she was still receiving her medication and able to financially support herself while in our house. (Adult diapers, etc) This also does NOT include being her payee for SSA, setting up a new bank account (and getting her a state ID), paying out of pocket for a wheelchair (nursing home stole hers), setting up her medicaid correctly, AND squaring everything away with her medicare. So much fun, and so many hang-ups.

I took my mother in for her very first doctor's visit. All future doctor's appointments will be in home, and not out of home (unlike what we did for the first one). It took us over 2 hours to transport her and her wheelchair into my car and get her to the appointment (which was rescheduled by the doctor's office twice AFTER we had arrived with her). She weighs over 200lbs, and being 102lbs...obviously this is very difficult for just me to maneuver. So, getting her to the appointment (and keeping it!) was a hassle and didn't really set me in a good mood. Plus, it's very painful for her to constantly be moving around (lately for nothing!). I'm pretty sure I threw my back out after the first rescheduled appointment. I had to beg a neighbor to help me the next two times.

So, yes, we arrived THREE times total and TWICE we were rescheduled AFTER we had arrived. No, we weren't late. We were...I don't know. They never told me why. The third time we arrived 5 minutes late, and magically we were still waiting for over an hour to be seen. Go figure. Imagine how it feels to have some 19 yr old tell you and your paralyzed mother that your appointment needs to be rescheduled after ALL of that work. Does that little snot have ANY idea how difficult it is to get someone that is paralyzed in/out of your 3 story house, in/out of your suv that is over 3 ft off the ground, and in/out of that wheelchair over 4 times per appointment? And they have the nerve to reschedule me?! Really?! Then we have to wait over an hour (not because of paperwork, I filled that out beforehand!). Insanity!

You have no idea how much of a hassle that put ME through, and how much pain it put us BOTH through! We were suggested to call Primrose for some more information on in-home nursing care and physical therapy. I told the doctor I will look into it when my mother's can financially support it, as without medicare it is almost impossible to do. She is not listed on medicare until Aug 1st, at the earliest. Therefore, I will need to go via the cheap route and look at all of our options before deciding on one place. I am also not a fan of going with a certain business just because our current doctor (that we will never see again) suggests it.

I am a huge fan of doing my own research and deciding which place/company would suit my mother the best. This is my decision, and not some one time doctor's call to make for me! Within 2 hours of leaving the doctor's office, I received three phone calls from this company. They have been given MY cellphone number via the doctor's office, to set up in-home care for my mother starting on June 1st. I don't know why MY phone number was given out in the first place, as I am on a do not call list AND there are privacy agreements!! I never said I wanted to go with them, I said I would look into it myself.

I am not sure what this doctor and this company are thinking, trying to force my hand like that. I immediately called them back after listening to the messages and demanded that they stop calling me. That if I was truly interested in their services, I will give them a call when the time comes (Aug 1st, or sooner if we can afford it). I made sure to stress the fact that my mother is not on medicare until Aug, so I will be looking into different affordable options before hiring them when I haven't even checked into the company myself. I haven't even had time to look around at the competitors, if there are any. I haven't even had time to look through and see how often she will need an in-home nurse (she JUST moved in with me). I haven't had time to breathe since then.

I received 4 more messages tonight (yay!), after wanting to be removed from their spam calling list. I am being told now to call them to have my name removed! Are you kidding me!? Not only is my mother not covered for it, but I definately made sure WE DO NOT WANT YOUR SERVICES! SO STOP CALLING ME! Company policy that you can't remove my number/name from your list without talking to me first??? You shouldn't even have my number to begin with! Keep in mind, I had that doctor's appointment around the 11th, and they have been trying to force me to set up in-home care for the 1st. It wasn't even close to the 1st and they were already spam calling me.

Now, they won't leave me alone to figure out what I want to do! As it stands, even if there is no other option, I would rather hire a stranger to come into my house then this company. I'm not sure if the doctor is getting a bonus for magically signing me up for their services (without my asking!), but it's completely unethical and unprofessional! How's this for a company policy? "We don't go against privacy policies and spam call PROSPECTIVE clients. If we do accidentally call you, and you want to be removed from our spam calls, then we will remove you from our list immediately!" Should have removed me the FIRST time I told you to stop calling me!

Bear Lake Community Health Center
325 W Logan Rd
Garden City, UT 84028
(435) 946-3660

My paralyzed mother recently moved in with us (hubby's deployed). Our main concern was making sure she was still receiving her medication and able to financially support herself while in our house. Medicaid requires prescriptions for her adult diapers. That means it requires a doctor's visit. I also wanted to update her prescriptions. I took my mother in for her very first doctor's visit. All future doctor's appointments will be in home, and not out of home. It takes over 2 hours to transport her and her wheelchair into my car and get her to the appointment (which was rescheduled by the doctor's office twice AFTER we had arrived with her). She weighs over 200lbs...obviously this is very difficult for just me to maneuver.

So, getting her to the appointment was a hassle. Plus, it's very painful for her to constantly be moving around (for nothing!). I'm pretty sure I threw my back out after the first rescheduled appointment. I had to beg a neighbor to help me the next 2 times. So, yes, we arrived THREE times total and TWICE we were rescheduled AFTER we had arrived. No, we weren't late. We were...I don't know. They never told me why. The third time we arrived 5 minutes late, and magically we were still waiting for over an hour to be seen. Go figure.

Imagine how it feels to have some 19 yr old tell you and your paralyzed mother that your appointment needs to be rescheduled after ALL of that work. Does that little snot have ANY idea how difficult it is to get her in/out of your 3 story house, in/out of your suv that is over 3 ft off the ground, and in/out of that wheelchair over 4 times per appointment? And they have the nerve to reschedule me?! Really?! Then we have to wait over an hour (I even filled out all paperwork before we went). Insanity! At least call me before I start getting her into the car! You have no idea how much of a hassle that put ME through, and how much pain it put us BOTH through! I ONLY wanted to do this ONCE!

We were suggested to call Primrose for some more information on in-home nursing care/physical therapy. I told the doctor I will look into it when my mother can financially support it, as without medicare it is almost impossible to do. She is not listed on medicare until Aug 1st, at the earliest. Therefore, I will need to go look at all of our options before deciding on one place. I am also not a fan of going with a certain business just because our current doctor (that we will never see again) suggests it. I am a huge fan of doing my own research and deciding which company would suit my mother the best. This is my decision, and not for him to make for me! Within 2 hours of leaving the doctor's office, I received three phone calls from this company. They have been given MY cellphone number via the doctor's office, to set up in-home care for my mother starting on June 1st. I don't know why MY phone number was given out in the first place, as I am on a do not call list AND there are privacy agreements that I signed!! I never said I wanted to go with them, I said I would look into it myself.

I am not sure what this doctor and this company are thinking. I feel like they were trying to force my hand. I immediately called them back after listening to the messages and demanded that they stop calling me. That if I was truly interested in their services, I will give them a call when the time comes (Aug 1st, or sooner if we can afford it). I made sure to stress the fact that my mother is not on medicare until Aug, so I will be looking into different affordable options before hiring them when I haven't even checked into the company myself. I haven't even had time to look around at the competitors, if there are any. I haven't even had time to look through and see how often she will need an in-home nurse (she JUST moved in with me). I haven't had time to breathe since then. I received 4 more messages tonight (yay!), after wanting to be removed from their spam calling list.

I am being told now to call them to have my name removed! Are you kidding me!? Not only is my mother not covered for it, but I definitely made sure WE DO NOT WANT YOUR SERVICES! Company policy that you can't remove my number/name from your list without talking to me first??? You shouldn't even have my number to begin with! I'm not sure if the doctor is getting a bonus for magically signing me up for their services (without my asking!), but it's completely unethical and unprofessional!

Guess what the cherry is. I also got a call from the doctor's office saying that they needed to reschedule my June appointment. Huh? What June 25th appointment? I also need to call them back too. Are you kidding me?! At least they called this time..

Don't get me started on the actual doctor. My mom is not all there mentally, and he treated me like I didn't exist. POA's, her being crazy...gee...let's ignore the SANE one. Total appointment w/out my hassle: 3 hours+. Total: 7 hours. Kids missed school.