Care Giver Support Network - Logan, Utah 84321

Care Giver Support Network

1047 S 100 West
Suite 170
Logan, UT 84321

(435) 915-3424

http://www.caregiversupportnetwork.com

My review and recent experience:


My mother had a stroke about 3 years ago. In between nursing home switches, she was residing with myself for about a month total. I immediately set up hospice care until a bed was available at her new nursing home. She had her own apartment downstairs.  We paid out of pocket for EVERYTHING regarding my mother (about $3,000). The old nursing home even kept her original wheelchair, clothes and all of her other necessities.  I had to rebuy it ALL for while she lived with me and while she was at the new nursing home.

Her social security checks were still being sent to the old nursing home, and she was put on probation from medicaid/medicare until she had a permanent residence in her new nursing home.  Later, it took 3 additional months to fix the social security and medicaid so that they were either coming directly to her, or to her new nursing home.

I knew that getting her into/out of the shower would be VERY difficult to do by myself. I could handle everything else for her. So, I hired this company to come out and her me give her showers once a week. I made sure to stress that 1) she has only been here about a month, 2) she is currently not covered for medicaid until she is permanently in residence either at my home OR at the new nursing home, 3) that she eats the same food the rest of us in the home do, and has a snack cabinet jic she gets hungry, 4) she can be put into her wheelchair to leave her room and spend time with the rest of the family  (my mom only needed help with showers and needed attention). Mainly, it was to give myself a break from her constant care. She is paralyzed on half the side of her body, therefore this was a blessing (2 kids).

The very FIRST day they were in my home, I left them alone with my mother to give her a shower (their request). I was gone about 2 minutes before I heard them screaming my mom's name. They caused my mother to pass out in the shower. The nurses claimed they couldn't get a pulse, and left the water spraying my mother in the face. I immediately walked into the room and upon seeing the situation, started to dial 911. The nurses inquired as to whom I was calling, and I answered. Upon hearing that 911 was being called, they tried to convince me NOT to call 911. I did anyway. My mother's care is my top priority, and if she passed out in the shower with no pulse, 911 needs to be called asap.

The 911 operator informed us to take her out of the shower (I turned off the water!), and perform CPR on my mother. Upon hearing the instructions from the 911 operator, Nurse Virginia (and her companion) BOTH informed me that 1) they couldn't get her out of the shower, and 2) that they didn't know CPR. How come I can get her in the shower, AND out of it when I am 4'9 and 90lbs...yet these supposedly PROFESSIONAL nurses cannot?  Not only that, but IIIIII know CPR and they don't!?

After the ambulance arrived, and the doctors ran multitude of tests on my mother, it was determined that due to the lack of experience the nurses had - that they had caused my mother to have a panic attack while being transported to the shower. They had transported her too quickly into the shower, and she had panicked. Therefore, after a HUGE hospital bill to pay out of my pocket, I determined to put her in a nursing home that had an open bed THAT NIGHT.

The very next day, I received a knock on my front door from the police officers.  Apparently the nurses decided to file a complaint against me, for the care of my mother.  These are the lies, and rebuttles WITH proof, that the nurses told the officers.

1- We feed her only crackers
(She eats the same meals that the rest of eat, plus Diet Coke. The cops even took pictures of her unfinished meal from the day before, that I never got to clean up. She never finished her meal from before the shower (lunch: banana sandwhich, gold fish, and salad)
2- We never gave her a shower
(Gave her a shower every week, had to TELL them how to put her in)
3- She was laying in her own filth for DAYS on end
(She has a baby monitor set in her room, we checked every hour and then some. This was the FIRST time they had stepped inside my home)
4- She's been here for 6 months
(1 wk)
5- She's currently dying in a hospital
(She was in a new nursing home that night)
6- She doesn't have a wheelchair
(Cost me $120, plus a prescription from her doctor.)
7- Her living quarters were a disaster!
(The police took pictures, and were astonished how clean it was.  I had spent the entire night/day at the hospital, didn't have time to clean up)

After a thorough investigation into myself and my AD Army husband, all charges were cleared. The official status is that the nurses made up a lot of lies, and that the nurses were trying to cover their backsides. I provided proof otherwise. The police blame the nurses. They called me recently for a survey and were surprised I was angry about what happened.

Doctors and police both state the nurses were unprofessional. YOU ARE LUCKY I DON'T SUE!

Update:  Today I received a phone call from the hospice center.  They were trying to do a random survey, and the first words out of the girl's mouth were: "We are wondering how your mother's is doing now?"  Really?  If you really cared how she was doing, you would have called me a DAY or even a WEEK after this happened.  NOT 6 months later.

My mother is doing great.  She loves her new nursing home, and they offer GREAT care.