Tuesday, May 22, 2012

Primrose Home Care and Bear Lake Community Health Center

My two seperate reviews of these two companies. Don't get me started on Terry from the social security office in Ogden, UT. She's a super bitch and doesn't know how to do her job!

Primrose Home Care
286 N Gateway Dr
Providence, UT 84332
(435) 787-1369

My paralyzed mother recently moved in with us. It has not been fun, let me tell you that. Our main concern was making sure she was still receiving her medication and able to financially support herself while in our house. (Adult diapers, etc) This also does NOT include being her payee for SSA, setting up a new bank account (and getting her a state ID), paying out of pocket for a wheelchair (nursing home stole hers), setting up her medicaid correctly, AND squaring everything away with her medicare. So much fun, and so many hang-ups.

I took my mother in for her very first doctor's visit. All future doctor's appointments will be in home, and not out of home (unlike what we did for the first one). It took us over 2 hours to transport her and her wheelchair into my car and get her to the appointment (which was rescheduled by the doctor's office twice AFTER we had arrived with her). She weighs over 200lbs, and being 102lbs...obviously this is very difficult for just me to maneuver. So, getting her to the appointment (and keeping it!) was a hassle and didn't really set me in a good mood. Plus, it's very painful for her to constantly be moving around (lately for nothing!). I'm pretty sure I threw my back out after the first rescheduled appointment. I had to beg a neighbor to help me the next two times.

So, yes, we arrived THREE times total and TWICE we were rescheduled AFTER we had arrived. No, we weren't late. We were...I don't know. They never told me why. The third time we arrived 5 minutes late, and magically we were still waiting for over an hour to be seen. Go figure. Imagine how it feels to have some 19 yr old tell you and your paralyzed mother that your appointment needs to be rescheduled after ALL of that work. Does that little snot have ANY idea how difficult it is to get someone that is paralyzed in/out of your 3 story house, in/out of your suv that is over 3 ft off the ground, and in/out of that wheelchair over 4 times per appointment? And they have the nerve to reschedule me?! Really?! Then we have to wait over an hour (not because of paperwork, I filled that out beforehand!). Insanity!

You have no idea how much of a hassle that put ME through, and how much pain it put us BOTH through! We were suggested to call Primrose for some more information on in-home nursing care and physical therapy. I told the doctor I will look into it when my mother's can financially support it, as without medicare it is almost impossible to do. She is not listed on medicare until Aug 1st, at the earliest. Therefore, I will need to go via the cheap route and look at all of our options before deciding on one place. I am also not a fan of going with a certain business just because our current doctor (that we will never see again) suggests it.

I am a huge fan of doing my own research and deciding which place/company would suit my mother the best. This is my decision, and not some one time doctor's call to make for me! Within 2 hours of leaving the doctor's office, I received three phone calls from this company. They have been given MY cellphone number via the doctor's office, to set up in-home care for my mother starting on June 1st. I don't know why MY phone number was given out in the first place, as I am on a do not call list AND there are privacy agreements!! I never said I wanted to go with them, I said I would look into it myself.

I am not sure what this doctor and this company are thinking, trying to force my hand like that. I immediately called them back after listening to the messages and demanded that they stop calling me. That if I was truly interested in their services, I will give them a call when the time comes (Aug 1st, or sooner if we can afford it). I made sure to stress the fact that my mother is not on medicare until Aug, so I will be looking into different affordable options before hiring them when I haven't even checked into the company myself. I haven't even had time to look around at the competitors, if there are any. I haven't even had time to look through and see how often she will need an in-home nurse (she JUST moved in with me). I haven't had time to breathe since then.

I received 4 more messages tonight (yay!), after wanting to be removed from their spam calling list. I am being told now to call them to have my name removed! Are you kidding me!? Not only is my mother not covered for it, but I definately made sure WE DO NOT WANT YOUR SERVICES! SO STOP CALLING ME! Company policy that you can't remove my number/name from your list without talking to me first??? You shouldn't even have my number to begin with! Keep in mind, I had that doctor's appointment around the 11th, and they have been trying to force me to set up in-home care for the 1st. It wasn't even close to the 1st and they were already spam calling me.

Now, they won't leave me alone to figure out what I want to do! As it stands, even if there is no other option, I would rather hire a stranger to come into my house then this company. I'm not sure if the doctor is getting a bonus for magically signing me up for their services (without my asking!), but it's completely unethical and unprofessional! How's this for a company policy? "We don't go against privacy policies and spam call PROSPECTIVE clients. If we do accidentally call you, and you want to be removed from our spam calls, then we will remove you from our list immediately!" Should have removed me the FIRST time I told you to stop calling me!

Bear Lake Community Health Center
325 W Logan Rd
Garden City, UT 84028
(435) 946-3660

My paralyzed mother recently moved in with us (hubby's deployed). Our main concern was making sure she was still receiving her medication and able to financially support herself while in our house. Medicaid requires prescriptions for her adult diapers. That means it requires a doctor's visit. I also wanted to update her prescriptions. I took my mother in for her very first doctor's visit. All future doctor's appointments will be in home, and not out of home. It takes over 2 hours to transport her and her wheelchair into my car and get her to the appointment (which was rescheduled by the doctor's office twice AFTER we had arrived with her). She weighs over 200lbs...obviously this is very difficult for just me to maneuver.

So, getting her to the appointment was a hassle. Plus, it's very painful for her to constantly be moving around (for nothing!). I'm pretty sure I threw my back out after the first rescheduled appointment. I had to beg a neighbor to help me the next 2 times. So, yes, we arrived THREE times total and TWICE we were rescheduled AFTER we had arrived. No, we weren't late. We were...I don't know. They never told me why. The third time we arrived 5 minutes late, and magically we were still waiting for over an hour to be seen. Go figure.

Imagine how it feels to have some 19 yr old tell you and your paralyzed mother that your appointment needs to be rescheduled after ALL of that work. Does that little snot have ANY idea how difficult it is to get her in/out of your 3 story house, in/out of your suv that is over 3 ft off the ground, and in/out of that wheelchair over 4 times per appointment? And they have the nerve to reschedule me?! Really?! Then we have to wait over an hour (I even filled out all paperwork before we went). Insanity! At least call me before I start getting her into the car! You have no idea how much of a hassle that put ME through, and how much pain it put us BOTH through! I ONLY wanted to do this ONCE!

We were suggested to call Primrose for some more information on in-home nursing care/physical therapy. I told the doctor I will look into it when my mother can financially support it, as without medicare it is almost impossible to do. She is not listed on medicare until Aug 1st, at the earliest. Therefore, I will need to go look at all of our options before deciding on one place. I am also not a fan of going with a certain business just because our current doctor (that we will never see again) suggests it. I am a huge fan of doing my own research and deciding which company would suit my mother the best. This is my decision, and not for him to make for me! Within 2 hours of leaving the doctor's office, I received three phone calls from this company. They have been given MY cellphone number via the doctor's office, to set up in-home care for my mother starting on June 1st. I don't know why MY phone number was given out in the first place, as I am on a do not call list AND there are privacy agreements that I signed!! I never said I wanted to go with them, I said I would look into it myself.

I am not sure what this doctor and this company are thinking. I feel like they were trying to force my hand. I immediately called them back after listening to the messages and demanded that they stop calling me. That if I was truly interested in their services, I will give them a call when the time comes (Aug 1st, or sooner if we can afford it). I made sure to stress the fact that my mother is not on medicare until Aug, so I will be looking into different affordable options before hiring them when I haven't even checked into the company myself. I haven't even had time to look around at the competitors, if there are any. I haven't even had time to look through and see how often she will need an in-home nurse (she JUST moved in with me). I haven't had time to breathe since then. I received 4 more messages tonight (yay!), after wanting to be removed from their spam calling list.

I am being told now to call them to have my name removed! Are you kidding me!? Not only is my mother not covered for it, but I definitely made sure WE DO NOT WANT YOUR SERVICES! Company policy that you can't remove my number/name from your list without talking to me first??? You shouldn't even have my number to begin with! I'm not sure if the doctor is getting a bonus for magically signing me up for their services (without my asking!), but it's completely unethical and unprofessional!

Guess what the cherry is. I also got a call from the doctor's office saying that they needed to reschedule my June appointment. Huh? What June 25th appointment? I also need to call them back too. Are you kidding me?! At least they called this time..

Don't get me started on the actual doctor. My mom is not all there mentally, and he treated me like I didn't exist. POA's, her being crazy...gee...let's ignore the SANE one. Total appointment w/out my hassle: 3 hours+. Total: 7 hours. Kids missed school.